How can we help?

Set up your inbox and receive your first message

Standard (by contact) or by order, ticket, or custom record

Add chat to your site

Email, SMS, WhatsApp, phone, Facebook, and Instagram

Let your visitors know how to reach you

Embed Chatlane inside your own internal tools and reply in context.

Chatlane connects WhatsApp three ways — via Chatlane, via Meta, and via Twilio. Compare number ownership, setup effort, calling, Coexistence, templates, and billing to pick the right one.

Connect a WhatsApp Business number to Chatlane — keep using the WhatsApp Business app on the same number, or set up a brand-new number.

Pull customer data into the inbox

Take inbound phone calls through a Twilio Voice number — ring your team in the browser or on the Chatlane mobile app, hold callers in a queue agents pick from, send to voicemail, or forward to another number — plus greetings, recording, transcripts, and AI summaries.

Connect a Microsoft Outlook or Microsoft 365 account to Chatlane as an email channel — Chatlane sends replies from your account and sets up forwarding for you automatically.

Customise how external data appears

Get a phone number instantly from Chatlane — no Twilio account needed. Search and provision a number, keep your existing line by forwarding it in, call internationally across North America, Europe, Australia and New Zealand, and present your own number as the caller ID on outbound calls.

Let customers call your WhatsApp number and answer live in the browser — plus call customers back with their consent.

Connect a Gmail or Google Workspace account to Chatlane as an email channel — Chatlane sends replies from your address and walks you through a one-time forwarding setup, confirming Google's verification automatically.

A worked example you can copy from

Receive email on your own domain — orders@yourdomain.com instead of orders-abc123@inbound.chatlane.io

Text customers from a Chatlane-provided number — no Twilio account needed. Get a new SMS number in a couple of clicks, or enable texting on the Chatlane phone number you already have.

Get a WhatsApp Business number through Chatlane — we provide the number and register it with Meta for you. Connect your WhatsApp Business Account in one guided signup; verification is automatic.

Update status, tags, contacts, and external systems

Upload files and use message attachments

Step-by-step guide to setting up webhook agent actions to retrieve and post data to your CRM, pricing engine, Shopify, or any HTTP API.

Give feedback and review agent logs

Let your AI agent learn from your best conversations

Preview how your agent will respond without reaching real customers

Move to the next conversation after you send

Organise and find conversations

Email and browser alerts for new conversations and messages

Volume, response time, agent performance and AI metrics

Endpoints, auth, and webhook reference

Who can do what across your workspace

Control which team members can access each inbox